FAQs


Why chose mobile pet grooming?

Mobile pet grooming offers a stress free environment for you and your pet. Imagine not wrestling your pet into a bag, into a cab, or into a crowded subway. Imagine not having to take the time out of your busy day to drop off and pick up. Imagine being able to have a happy, friendly, groomer greet you at your home or office or even at your happy hour spot. Your pet will no longer have to be groomed in an environment with the potential of exposure to illness, fleas, and the stress of other barking dogs. Never again will your pet have to wait hours on end in a cage, listening to the unfamiliar cries of other animals waiting for their turn to be groomed. You and your dog will always have the same groomer available to talk to and go over your pets service. This ensures that you always have personalized one-on-one service. We utilize a Super Sudsor luxury bathing system that not only gets your pet squeeky clean but provides great relief for dogs with hip displaysia, muscle aches, and arthritis. We maintain a clean, sanitary, professional environment. We only use safe, all natural, organic, detergent-free, pesticide-free products on your pet. Our unique spa services and our state of the art grooming van ensure that you and your best friend have a professional, courteous, positive, stress free, and relaxing pet grooming experience.


What can I expect when booking a appointment with Hair of the Dog?

You can expect nothing less than a 5 star experience from Hair of the Dog. First time clients are welcome to take a guided tour through our state of the art mobile grooming van. Our mission is to provide the highest standard of pet grooming, and a special experience for our clients- both human and pet. For this reason we do not offer less thorough services then others already listed. We begin all our scheduling appointments by asking you detailed questions about your pets health, grooming history, and your grooming expectations. A one hour arrival window will be given to you based on your scheduled appointment. When you arrive for your first appointment we will have a very thorough consultation going over your pet from nose to tail. We will further discuss your grooming expectations, and go over any additional requests or concerns you may have. After our discussion we will wisk your pet away returning your best friend fresh, clean, and feeling great. *We ask you to email/fax a copy of your rabies certificate prior to your appointment for our records.


What areas does Hair of the Dog service?

We currently serve all of Manhattan and parts of Brooklyn. We will be continuing to expand as our business grows so if we are not in your area currently, keep checking in with us.


Do you use our electricity or water?

Never. We are completely self sufficient and completely green too. All we leave behind is a clean happy pet.


Can I see the inside of your van?

Absolutely! We are very proud of our state of the art mobile grooming van and are happy to give you a tour when you arrive for your appointment. We just ask for privacy while we are grooming your pet. Sometimes pets can become distressed during the grooming process when they see their mommies and daddies and it can make it difficult to safely complete their grooming treatments. We are more then happy to provide a live feed recording of your pets time with us upon request via “Facetime”.


Tell me more about your grooming van?

Our van is a state of the art self contained mobile grooming unit, built on the frame of a Mercedes Sprinter. The van contains a 16 gauge stainless steel tub, that can hold the largest breeds with room to spare. In addition, it comes with a stainless steel perforated shelf to raise the tiniest of breeds 9 inches up so they don't feel overwhelmed in a large tub. Our grooming table lowers all the way to the floor for a smooth and stress free ride up to grooming height. We also have a slide out bridge that takes your pet directly from table to tub. This feature is especially important for older dogs with hip problems, ensuring that your pet doesn't injure himself hopping in and out of the tub. All of our clients receive massaging Super Sudsor hydro baths. The Super Sudsor hydro bath gets right down to the skin on even the thickest of coats while providing a comforting massage on achey muscles and stiff joints. We want to ensure you that we leave with what we came with so we have two 50 gallon water tanks for our fresh water and grey water. For power we use an Onan 8000 quiet commercial generator and a 2000 watt outback inverter. Our van is 100% green and requires no idling to operate as required by state law. A comfortable pet is a happy pet, so we have installed an amazing climate control system. Rest assured when its cold outside our van is toasty and warm. We have a roof mounted carrier air conditioner to keep your pet cool on those scorching sunny days.


Do you groom cats?

Absolutely! Despite cats being self grooming creatures, sometimes even the perfect cat can drop the ball from time to time. We provide full service bathing, grooming, nail trimming, and ear cleaning- in a peaceful, quiet, clean and canine free environment. (no dogs will ever be around when kitties groomed)


Do you express anal glands?

Yes we do express anal glands externally on dogs under 20 pounds unless you request that we do not. On larger breeds we can provide the service but it is recommended to be done by a veterinarian that is trained to express the anal glands internally. The external method groomers use may not 100% get everything out on a large dog.


Do you charge extra for matted pets?

Although our services include almost everything, we do charge extra for dematting and/or shaving a matted coat. We will never tack on extra fees without discussing it you first or initially at the consultation.


Do you use dawn when washing or degreasing pets?

No. Despite many commercials that show animals being bathed in dawn that are being rescued from a oil spill, dawn is for dishes and not for pets. Its not good for their skin, coat, and isn't safe for them to ingest. We use natural citrus shampoos to degrease coats.


What is your cancelation policy?

In the unlikely event that you do not cancel your appointment 48 hours prior to your appointment a 50.00 fee will be charged to your account.


Do you take credit cards?

We accept cash, credit cards, and checks. *NSF we charge a 50.00 bounced check fee


My schedule is really busy, and I do not always have time to schedule service. How can you accommodate me?

After our first few visits we are more then happy to serve you and your pet without you present. You can leave keys with us or with a neighbor/doorman etc. and you can come home to a clean and happy pet.


Grooming salons keep my pet sometimes all day, how long does mobile grooming take?

Grooming salons take in a high volume of animals every day. Your animal is often in a cage surrounded by screaming and barking pets all day while they wait for service. Mobile grooming is a one-to-one service. On average animals take 1-2 hours to groom. For added convenience we can also make arrangements to groom your pet while you are away so you can come home to a fresh clean pet!


How old does an animal have to be to have their first spa day?

An early start on a grooming regimen is helping the groomer and your best friend start off on the right paw. Grooming is something your pet will need monthly for the rest of their lives so sooner the better! We recommend starting after 8 weeks of age, after appropriate shots have been administered and puppy is weaned, and healthy.


Do you provide handstripping services or rolling of the coat?

Yes we do! All of our groomers are experienced in maintaining proper coat in your terrier breed.


Do you accept animals that have been sedated or do you sedate animals yourself?

Mobile grooming is a great solution for animals that have anxiety from being at the groomers since its a very peaceful one on one experience. With that being said if you are still concerned that your pet may still need to be sedated while in our care, then your pet should be groomed under a veterinarians supervision. We do provide aroma therapy and your choice of music while your pet is in our care.


Do you offer multiple pet discounts?

Absolutely! We offer a 25.00 discount for an additional pet.


Fine print

**Please note that all rates that are given over the phone are an estimate. Although the majority of our services are all inclusive; services such as dematting and special handling can increase your rate. All of this would be discussed before your pets spa treatments begin.